Platform capabilities
Modular, customizable card-program command center.
Ogloba's customizable back office lets clients control every aspect of their card programs from one interface — issuance, products, programme operations, and customer support all in a single place, backed by 24/7/365 hotline support.
See key featuresThe Ogloba back office is the command center behind every card and prepaid program. From one interface, B2B teams control issuance, product design, programme operations, and customer support — instead of stitching together separate tools for each function. Because the platform is modular and fully customizable, layouts, menus, role permissions, and workflows are configured to match how your team actually operates, not the other way around.
Operations teams choose Ogloba because a single back office handles multi-brand, multi-currency, and multi-country programs at once. Your team sees the consolidated view and the per-brand drill-downs side by side, so a group running gift card, prepaid, and loyalty schemes across several markets manages them all from one place. As your program grows, you turn on issuance, fraud, partner reconciliation, or support modules without re-platforming.
Control and accountability are built into how the back office works. Granular permissions assign each user a role down to specific tasks, mandatory approval flows govern any operation that touches balances or settlements, and full audit logs record who did what. That separation of duties is what lets enterprise programs pass internal and regulatory review while still moving fast on day-to-day issuance, reloads, refunds, and account changes.
Ogloba also closes the loop with operational support. The Hotline Module gives out-sourced CSRs the ability to query card status and transactions and to replace, refund, or reload cards around the clock, while card-holders get an online portal for balances and history. Backed by 24/7/365 hotline support and connected to the wider Ogloba platform — POS, API, and reporting — the back office keeps programs running regardless of region or time zone.
Assign different user roles to each individual in your organization, down to specific tasks.
Design cards — assign values, expiration dates and manufactured quantities.
Order and manufacture cards, manage customer accounts and sales orders, and produce reports.
Out-sourced CSRs query card status and transactions and replace, refund or reload cards 24 hours a day, 365 days a year; card-holders get an online portal for balances and history.
The everyday tools program managers, operations, and support teams rely on — grouped by how they work.
Anonymized examples of how operations teams run their card programs on the Ogloba back office.
The administration platform behind every Ogloba program.
Tell us how your team is structured and we'll map the right module mix.
